Blog

Paul McKay

“I received a warm welcome from Pat when I entered the practice which put me at ease and set me up for my appointment with Andy Ratsey.

The use of iPads instead of reams of paper at the reception shows the practice has embraced the use of technology and the fact that I get a text message a week in advance and the day before my appointment shows how organised the people at reception are.

I was a little nervous before my treatment but an hour passed easily and I felt relaxed, calm and in safe hands. Andy and his assistant were very professional, he explained everything before and during my treatment. I thought it was great how his assistant was interested in everything he was doing and how well prepared and organised they were, the two of them made a great team.

Every time I visit there seems to be a new technique, or procedure, or piece of equipment designed to improve your customer service.

It is a friendly, professional and forward thinking practice and I recommend it to everyone.”