Cancellation and FTA Policy


We aim to provide all our patients with the best possible service and to achieve this we need your cooperation. If you are not able to attend your appointment, please give us at least 24 hours’ notice so that we can allocate the time to someone else. Otherwise we may have to apply a late cancellation charge. For appointments longer than 60 minutes we request that you give us as much notice as possible, preferably 48 hours.

Failure to Attend (FTA)

Non-attendance and cancellations at short notice without a valid reason deprives other patients of essential medical services. Please be aware that hygienist missed appointments will be charged £52.50 per 20 minutes. New patients if they fail to attend will not be offered another appointment. Patient who will receive 3 FTA letters in total then will not be seen again.